Welcome to Urban Trendy Wear’s FAQ section! We’ve compiled answers to the most common questions about our fashion-forward clothing for the whole family. Can’t find what you’re looking for? Our Austin-based customer service team is always ready to help at [email protected].
About Our Products
What age ranges do you cater to for children’s clothing?
We offer stylish options for every stage of childhood! Our collections include:
- Baby + Toddlers: Ages 0-2
- Younger Kids: Ages 2-7
- Older Kids: Ages 8-16
Do you carry accessories to complete outfits?
Absolutely! We offer a curated selection of accessories for men, women, and kids including jewelry, footwear, and other fashion essentials to complete any look.
Are your products authentic brand names like Nike?
Yes! When we carry premium brands like Nike, you can trust they’re 100% authentic. We carefully select all our products to meet Urban Trendy Wear’s quality standards.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions, and we never store your full payment details on our servers.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For DHL/FedEx shipments, you can track every step from our Austin warehouse to your doorstep!
Shipping & Delivery
How long does shipping take?
We process all orders within 1-2 business days. Then choose your preferred shipping method:
- Standard Shipping (DHL/FedEx): 10-15 days after dispatch ($12.95 flat rate)
- Free Shipping (EMS): 15-25 days after dispatch (free on orders over $50)
Do you ship worldwide?
Yes! We ship globally from our Austin headquarters, excluding some remote areas in Asia. Wherever you are, we’ll get your fashion finds to you with complete transparency about delivery times.
Can I upgrade my shipping after placing an order?
Shipping upgrades may be possible if your order hasn’t yet been processed. Contact our customer service team immediately at [email protected] for assistance.
Returns & Exchanges
What’s your return policy?
We offer stress-free returns within 15 days of delivery. Items must be unworn, with tags attached, and in original packaging. We believe in fashion that fits – both your style and your life!
How do I initiate a return?
Email our customer service team at [email protected] with your order number and the items you wish to return. We’ll guide you through our simple return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).
Account & Customer Service
How can I contact customer service?
Our friendly Austin-based team is available via email at [email protected]. We typically respond within 24-48 hours.
Where is Urban Trendy Wear located?
Our headquarters and warehouse are located at 1707 Bubby Drive, Austin, TX 78759, in the heart of style-conscious Texas!
How can I stay updated on new arrivals and sales?
Sign up for our newsletter to receive exclusive updates, early access to sales, and occasional delivery upgrades during our legendary sales events!
Still have questions? We’re here to help fashion-seekers worldwide! Email us at [email protected] and our team will be happy to assist you.